Delivery & Returns

We deliver worldwide:

United States, Canada: 3 to 10 working days. 
Australia, New Zealand: 2 to 5 working days. 
United Kingdom, Europe: 3 to 10 working days. 
Singapore, Hong Kong: 3 to 10 working days. 
Rest Of World: 3 to 10 working days. 


Delivery includes: 

Registered tracking code for online tracking.
Registered insurance protection to the full value.
Signature upon arrival for addition security.
Designer packaging and beautiful presentation.


After your order is sent you'll receive:

A shipping notification via e-mail. 
A tracking number for your package.
A copy of the shipping receipt. 


Online tracking:

 Tracking at: http://www.nzpost.co.nz/track


Ready to wear jewelry:

Orders that don't require sizing or customization are sent the next business day.


Custom jewelry:

Custom and sized orders ship the next business day after the item is completed.


Customs duty and taxes: 

Customs duty and taxes in your country are your responsibility. 
We are not responsible for any delays caused by customs.


Returns and exchanges:

If for any reason you wish to return or exchange your Dakota Deller online purchase we will be happy to arrange an exchange or a full refund within 14 days. Please note: this policy does not apply to purchases made in-person at events or private showings. 
Please contact us at: info @ dakotadeller.com with details of your online return request and we will help you immediately.
We only accept jewelry that is in perfect, brand-new, un-worn condition, in the original Dakota Deller box with all original packaging and promotional material.
Custom made jewelry, including jewelry that has been sized, cannot be refunded or exchanged. 


Return shipping address: 

Dakota Deller Jewelry 
Po Box 2721788, Papakura, Auckland, 2244, New Zealand
Phone: +64 21 261 5763 


Have a question or need help? Use the contact form below: