Delivery & Returns

We ship from Auckland New Zealand to the USA, Australia and the rest of the world. Enjoy complimentary international delivery with DHL Express. Your order will be beautifully packaged with easy online tracking and full insurance cover. Ready to ship orders are shipped within 24 hours.

Orders within New Zealand are shipped via NZ post, fully tracked. We also offer a private delivery service within Auckland central for orders above $500. If you are in Auckland central please contact us about this service. 

International shipping timeframe:

  • United States & Canada. 4-6 business days. DHL.
  • United Kingdom & Europe. 4-6 business days. DHL.
  • Australia. 2-4 business days. DHL.
  • Asia & Far East. 4-6 business days. DHL

New Zealand delivery service: 

  • For orders within New Zealand we ship via NZ post 1-2 business days, tracked. 
  • If you are in Auckland central please contact us about our private delivery service.

Delivery is complimentary and includes:

  • DHL Express delivery service with registered tracking, insurance and signature required upon delivery. 
  • Beautiful packaging and presentation with our signature bespoke black jewelry box. Complimentary gift wrapping. 

Returns and exchanges:

  • Dakota Deller online purchases may be returned for exchange or store credit within 7 days of delivery. Please contact and we will be happy to assist you. The order must be returned in unworn condition, with all original packaging.
  • We will only accept goods that are unworn and in the original Dakota Deller box. Please be aware that we cannot refund import duties or taxes on international deliveries and that bespoke orders, earrings and items purchased on sale are final sale. 

Duties and taxes:

  • Please note that local duties or taxes may be applicable for international shipments. 

If you have any questions or need help please contact: